If I have a rules question, I post it to the rules forum. If I have something related to points/donations/registration/website/etc, I use a help request.
If I desire setting information that I don't think is FOIG, where do I ask it? Stuff like, "Is the CDF a full-time job that exempts its members from daily labor off-cycle, or more like a militia that is called up at moments of conflict?" or "How many Catalytes are there, approximately?"